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Cleaning technology No. 3 |
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Countermeasures against complainers in cleaning |
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The biggest trouble in cleaning seems to be complainers who make more of a fuss than necessary in comparison to the actual damage to their clothes. Complainers, who repeatedly make unreasonable complaints,
should be considered separately from clients.
As it is often said, 'Complaints must be calm and polite, but firm', the ideal way of complaining is to point out solid evidence and to suggest a reasonable solution that you consider right.
However, faced with such an ideal complaint, would cleaners feel dismayed and rather obligated with such orderly reasoning and no importunate accusations, threats or display of hostility?
In other words, this is in fact the way to deal with complaints. It is necessary to give a firm explanation from the cleaner's standpoint and please, do not be full of excuses or nitpicking. This
should also be considered as an important aspect in the cleaning technology.
(T.T.)
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